Policies

Chisel & Hide

Policies

General

All of our products are represented as best as possible in our displayed photos.  Products made from wood or leather may not appear as exactly as the photo. Due to the natural nature of wood or leather there will be variations in color, and grain patterns.  If you have specific request, please contact us directly chiselandhide@gmail.com

Privacy

Chisel & Hide will never share your personal information OR email address with any outside sources. All transactions made through PayPal will be subject to PayPal privacy policy.

Shipping / Delivery

We ship within Canada and to the United States. Shipping will be calculated upon checkout. Orders will be shipped within 3-5 business days of payment via Canada Post express post with tracking. Expect delivery within 1-2 weeks upon email confirmation that your order has shipped. If you need faster shipping please contact us prior to purchase.

Chisel & Hide is not responsible for loss or damage through Canada Post. 

Insurance and  tracking numbers are available at additional cost. Please contact us prior to purchase.

CUSTOM ORDERS or LARGE ORDERS may require a 1-3 week turnaround time NOT including shipping time.

Returns

Chisel & Hide strive to produce high quality products and make our customers happy. If you are not pleased with your order or an error has been made on our part, please contact us at: chiselandhide@gmail.com WITHIN 7 days of delivery. Unsolicited returns will not be accepted and returns must be made WITHIN 30 days of delivery with items returned unused and with original packaging. Shipping is the responsibility of the customer.

Custom items are non-refundable unless an error has been made on our part.  In those rare instances we will work diligently to remedy the situation.

Wholesale/Consignment

If you are interested in buying our products at wholesale please contact us via email for a line sheet. If you would like to try us out in your consignment boutique please send us a email and we can get it all started. chiselandhide@gmail.com

Collaborations

We are all about making our products the best that they can be and trying out new ideas. If you feel that our wares or our skillset compliments yours feel free to shoot us a email.